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Effective Date: 14 August 2026
Last Updated: 14 August 2026
1. Introduction
MGN Security (“MGN Security”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information when you use our website, mobile applications, security services, platforms, products, or communicate with us.
By using our services, you acknowledge that you have read and understood this Privacy Policy.
2. Personal Information We Collect
Depending on the services you use, we may collect the following information:
- Full name and surname
- Identification or registration information where required
- Contact details, including telephone number and email address
- Residential, business, or service addresses
- Login credentials and account information
- Payment and billing information
- Information relating to services requested or purchased
- Communications between you and MGN Security
- Information submitted through forms, applications, or enquiries
- Device, browser, IP address, and technical information
- Website usage and interaction information
- Location information where necessary for the delivery of a service
- CCTV, access-control, visitor, or security-related information where applicable
- Information required for security verification, monitoring, or incident management
We will only collect information that is reasonably necessary for legitimate business, contractual, legal, security, or service-delivery purposes.
3. How We Collect Information
We may collect personal information when you:
- Visit or use our website
- Create an account or submit an application
- Request a quotation or service
- Enter into an agreement with MGN Security
- Make a payment
- Contact our support or administration teams
- Submit an online enquiry or form
- Use our mobile application or digital platforms
- Communicate with us by email, telephone, WhatsApp, or other communication channels
- Visit premises where security or access-control systems are operated
- Interact with our digital marketing, advertising, or social-media channels
We may also receive information from authorised third parties where this is lawful and necessary to provide our services.
4. How We Use Personal Information
MGN Security may use personal information to:
- Provide and manage our services
- Process applications, registrations, and service requests
- Verify customer identity and information
- Process payments and invoices
- Communicate with customers and service providers
- Respond to enquiries and support requests
- Manage customer accounts
- Improve our products, services, website, and applications
- Maintain security and prevent fraud, misuse, or unauthorised access
- Monitor and investigate security incidents
- Comply with legal and regulatory obligations
- Maintain business and financial records
- Send service-related communications
- Send marketing communications where permitted by law
- Protect the rights, property, and safety of MGN Security, our customers, employees, and other individuals
5. Protection of Personal Information
MGN Security takes reasonable technical and organisational measures to protect personal information against:
- Loss or destruction
- Unauthorised access
- Unauthorised disclosure
- Misuse
- Alteration
- Accidental or unlawful processing
Access to personal information is restricted to authorised personnel, contractors, or service providers who require the information to perform legitimate business functions.
However, no electronic transmission or storage system can be guaranteed to be completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted to or stored by us.
6. Sharing of Personal Information
MGN Security will not sell or unlawfully disclose your personal information.
We may share personal information with trusted third parties where reasonably necessary to operate our business or provide our services, including:
- Payment service providers
- Hosting and cloud-service providers
- IT and software providers
- Communication and messaging providers
- Professional advisers
- Security and technology partners
- Government authorities or law-enforcement agencies where legally required
- Contractors or service providers acting on our behalf
Where appropriate, we require third parties processing information on our behalf to maintain appropriate confidentiality and security measures.
7. POPIA Compliance
MGN Security operates in accordance with applicable South African privacy and data-protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).
We aim to ensure that personal information is:
- Processed lawfully and reasonably
- Collected for specific and legitimate purposes
- Relevant and not excessive
- Kept accurate and up to date where reasonably possible
- Retained only for as long as necessary or legally required
- Protected against unauthorised access and processing
8. Your Rights
Subject to applicable law, you may have the right to:
- Request access to personal information we hold about you
- Request correction or updating of inaccurate information
- Request deletion of information where legally permissible
- Object to certain processing of your information
- Withdraw consent where processing is based on consent
- Request information about how your personal information is being processed
- Lodge a complaint regarding the handling of your personal information
Requests may be subject to reasonable verification requirements and applicable legal limitations.
9. Marketing Communications
Where permitted by law, MGN Security may contact you regarding products, services, promotions, updates, or other information that may be relevant to you.
You may request that we stop sending direct marketing communications at any time.
Service-related communications, such as account notices, invoices, security notifications, and important operational messages, may still be sent where necessary.
10. Cookies and Website Technologies
Our website may use cookies and similar technologies to:
- Enable website functionality
- Improve user experience
- Understand website traffic and usage
- Remember preferences
- Monitor website performance
- Support analytics and marketing activities
You may be able to manage or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.
11. Third-Party Websites and Services
Our website, applications, or communications may contain links to third-party websites, applications, or services.
MGN Security is not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of third-party services before providing them with personal information.
12. Retention of Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide our services, maintain business records, resolve disputes, enforce agreements, or comply with legal and regulatory obligations.
When information is no longer required, we will take reasonable steps to securely delete, destroy, or anonymise it where appropriate.
13. Children’s Information
Our services are not generally intended to collect personal information from children without appropriate consent or lawful justification.
Where the collection of a child’s personal information is necessary, MGN Security will take reasonable steps to ensure that the processing complies with applicable privacy laws.
14. Changes to This Privacy Policy
MGN Security may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
The updated version will be made available through the appropriate MGN Security communication channels, including our website where applicable.
We encourage users to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have a concern regarding the processing of your personal information, please contact MGN Security through the official contact details provided on our website.
MGN Security
Email: info@mgnsecurity.co.za
Telephone: 011 475 0134
Website: www.mgnsecurity.co.za
Physical Address: 907 Almond Rock Avenue, Strubensvalley, Roodepoort, 1724
16. Information Regulator
If you believe that your personal information has not been handled appropriately, you may also have the right to lodge a complaint with the South African Information Regulator.